Hey! We’re
going to look at the first step to going digital: staking your claim online.
You’ve got lots
of options for building a digital presence, including things like local
listings, websites, mobile apps and social media. If you get these basics
right, it could make a world of difference. These days, it’s easy for anyone to
make a home online. But while a website might be the first thing that comes to
mind, you don’t necessarily need to start there. Let’s say you’re a
hairdresser, for example. Your first step to finding customers online, and
being found online, might be to list your shop in local online directories like
Google My Business. Then, when someone searches Google for hairdressers in your
area, you’ll appear in the results — no website required! You could also start
a Facebook page to give potential customers a glimpse into your business and
what you can do,like photos or videos of some happy customers with great
hairstyles that you’ve created. If this is all a bit much, don’t worry. We’ve
got loads of videos here to help you explore social media in more detail.
There’s a lot you can do without a website, but at some point, you might want
to build a home of your own on the web, a one-stop-shop where your customers
can find everything they need to know about you online. Great, let’s get going!
The most important thing to think about as you start to plan your site is what
you want people to do there. For example, do you want them to ring you? If so,
include your phone number prominently on every page. Perhaps you want them to
find your physical shop? Well, include a map and driving directions. Maybe you
want them to make appointments online? That’s a feature you can build in. Or,
lastly, you might want them to actually buy products from you online, by
placing an order or submitting a payment. That’s called e-commerce,and there
are a range of options — from simple to more complex — that we’ll discuss in
more detail in other videos.
Websites aren’t
the only online homes anymore. These days many businesses create mobile apps
for customers which they can keep on their smartphones or tablets.
Apps open up
all kinds of digital doors — for example, you can create loyalty programmes or
automatically send reminders about upcoming appointments.
Right, to be
clear: If you want people to find you on the web, you need to stake your claim
online.
That can be a
listing in a local business directory, a presence on social media sites, a
simple website or one with e-commerce, a mobile app — or all of the above.
Whatever you choose, this is the
place where people find you, get to know you, and hopefully become your
customers.
Hamish Has Created A Website With An Online Booking System For His Salon Appointments. He Wants To Engage More With His Customers And Came Up A List Of Goals. Help Hamish To Match Each Task With The Online Tool You Think He Should Use To Achieve His Goal.
Q.1 – Gather Customer Feedback
(A) An Online Gallery
(B) Email Survey
(C) A map
(D) Social Media Page
Q.2 – Tell customers about the extended opening hours
(A) An Online Gallery
(B) Email Survey
(C) A map
(D) Social Media Page
Q.3 – Show customers Hamish’s latest hair looks
(A) An Online Gallery
(B) Email Survey
(C) A map
(D) Social Media Page
Q.4 – Help local customers find the new salon
(A) An Online Gallery
(B) Email Survey
(C) A map
(D) Social Media Page
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